Privacy Policy

RERESO MOTOHAKONE (hereinafter referred to as the “Property”) recognizes the importance of protecting guests’ personal information and is committed to handling and safeguarding such information appropriately.

1. Business Operator

Operating Company: EWG Co., Ltd.

2. Person Responsible for Managing Personal Information

Person in Charge: Katsuhisa Tanaka, Representative Director
TEL: +81-3-6812-9393

3. Purposes of Use of Personal Information

The Property uses personal information obtained from guests for the following purposes:

1. To process, confirm, modify, and cancel accommodation reservations
2. To respond to inquiries and contact guests as necessary
3. To provide and operate accommodation services
4. To contact guests regarding items left behind
5. To comply with applicable laws and regulations
6. To analyze and improve our services
7. To carry out activities incidental or related to the purposes listed above

4. Provision of Personal Information to Third Parties

The Property will not provide personal information to any third party without the individual’s consent, except where required by applicable laws and regulations.

5. Outsourcing of Personal Information Handling

The Property may outsource the handling of personal information to external service providers, such as reservation system providers, payment service providers, and system maintenance providers, to the extent necessary for its operations.

In such cases, the Property will select service providers that maintain appropriate information management systems and will exercise appropriate supervision through contractual arrangements and other necessary measures.

6. Disclosure, Correction, Deletion, and Other Requests

If you wish to request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties with respect to your personal information, the Property will respond appropriately in accordance with applicable laws and regulations after verifying your identity.

7. Contact Information

For inquiries regarding the handling of personal information, please contact:

Operating Company: EWG Co., Ltd.
Sumitomo Fudosan Roppongi Central Tower 9F
7-15-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
TEL: +81-3-6812-9393
FAX: +81-3-6812-9394
Business Hours: 9:30 a.m. – 6:30 p.m.
(Closed on Saturdays, Sundays, national holidays, during the year-end/New Year holidays, and during the summer holiday period.)

8. Provision of Personal Information

Providing personal information is voluntary. However, if you do not provide the information necessary for a particular service, we may be unable to respond to your inquiry or provide certain services, including accommodation reservations.